Lottery Scams FAQ

I received a letter, email, phone call or text saying I’ve won a lottery prize. Is it a scam?

You cannot win a lottery if you didn't buy a ticket. Just makes sense, doesn't it? So, if you receive a letter, email, phone call or message saying you have won a lottery you haven’t entered, then it is almost certainly a scam.

If you have any doubt about whether the correspondence you have received is a scam, then it is best not to respond.

It is important to remember that will only send you emails about winning a prize for draws that you have entered through your online account.

If you have any questions about a letter, email, phone call or message you have received, then do not hesitate to contact us for further assistance.

What are the signs of a lottery scam?

The most common sign of a lottery scam is receiving a letter, email, phone call or text message saying you have won a prize in a lottery that you have not entered.

Some of the letters, emails, phone calls or text messages you may receive might identify you as a winner that was selected at random via your email address or telephone number, and that you must contact them in order to claim your prize. They will often ask you to include bank details to release the “winnings”. These are malicious attempts to gain access to your financial information or charge you a premium rate to call a scam phone number. You would be advised to simply ignore them and not follow their instructions.

Some scam letters might request that you pay a “processing fee”, after which the funds will be paid to you. Under no circumstances should you respond to them or make any payments to them. You will never be asked to pay a fee to receive prizes from any legitimate lottery you have entered.

You will also often see that scam notifications will often use the words ‘legal’ or ‘legitimate’ to try and lure you into the false sense of security that they are genuine, when in fact they are not. And some scammers take a lot of time making their emails look as if they have come from an official source by copying their colours and logos.

If you are ever unsure about whether a letter, email, phone call or text message you received is a scam, you should always contact the relevant lottery provider directly through their official website, or you can contact us, as we may be able to be of assistance in finding the proper channels for you to report the scam to the authorities in your area.

What should I do if I receive a message that I suspect is a scam?

If you have received a suspicious letter, email, phone call or other message, do not engage in any form of contact with the sender. It is best to ignore the correspondence by deleting it or throwing it away. You should never respond with personal or financial information of any kind.

You may wish to contact the official lottery provider in your area to alert them to the scam in your area so that they can take appropriate action.